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Q 1: Can I mix different designs & size for the container ?
A 1: Sure !
Q 2: Can I add or delete items from my order if I change my mind ?
A 2: Yes, but you need to tell us asap. If your order has been done in our production line, we cannot change it. It is usually before we buy the material.
Q 3: Can I get the pre-production sample ?
A 3: Yes, we can send you the sample, after you confirm, then we will start production.
Q 4: Can I get free product sample ?
A 4: We will estimate your company if you can get the free sample; for some kinds of cheap product, you can get free sample. But you have to pay for the transportation cost yourself.
Q 5: Can you give warranty of your products ?
--Yes, we are proud to extend a 100% satisfaction guarantee on all items. We would request detailed images of any problems or warranty claims - provided emails with detailed pictures are sent, we will dispatch replacements at our cost to repair the products or alternatively supply replacements in subsequent orders. In some special cases we may turn to a discount as a solution. --Usually about one year warranty for manufacturing faults, some different kind of product different warranty time.
Q 6: How much will the shipping charges be ?
A 6: This will depend on the quantity of your shipment and the method of shipping. When inquiring about shipping charges, we would need such as the product codes and quantity, your favored method of shipping, (by air or by sea,) and your designated port or airport. We will then be able to advise on costs based on the information provided.
Q 7: Can you help me make my own design & request ?
A 7: Yes, We can make the product according to your design & request.
Q 8: Can you add my logo on the product ?
A 8: Yes, We can offer you OEM service, but you need to offer us your trademark production license.
Q 9: Do you have products in stock ?
A 9: Sorry, we do not normally carry stock – most items are made to order. If there is any stock, we will inform you with details in reply to your inquiry.
Q 10: What is your MOQ for customized size and product